Pandemic: Rapid Response
Disaster has struck! Cities around the world are in desperate need of food, water, vaccines, and other supplies. You and your team belong to the Crisis Response Unit (CRU), an elite team of doctors and specialists. With a specially equipped plane, you are uniquely capable of providing life-saving aid Æ’?? anytime, anywhere.
?ÿPandemic: Rapid Response is a race against time. Roll dice to create supplies, fly the plane, and make deliveries to cities in need. As the timer counts down, you must quickly coordinate and work together to react to new disasters. Will you and your team be able to respond in time? The nations of the world have pooled their resources and assembled a diverse crew. Each of the seven unique role cards features its own ability. The Analyst, Adjoua Soro, is able to re-roll the dice up to two additional times. The Engineer, Soojin Sohn, can change any die result with a plane to a different symbol. Take turns as quickly as possible, using your role's unique ability and strategically allocating your dice to be as efficient as possible when creating supplies. When you're ready for a new challenge, adjust the difficulty level or add crisis cards for a greater variety of obstacles to overcome. Now hurry ƒ?? the timer is counting down and the world needs your help!
Returns & Refund Policy
At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:
- Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
- Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2. Defective or Damaged Items
If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):
- Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
- Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
- Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
- Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.
4. Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before the item has been dispatched.
- Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
- Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.
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