Frosthaven
Frosthaven is the story of a small outpost far to the north of the capital city of White Oak, an outpost barely surviving the harsh weather as well as invasions from forces both known and unknown. There, a group of mercenaries at the end of their rope will help bring back this settlement from the edge of destruction. Not only will they have to deal with the harsh elements, but there are other, far more dangerous threats out in the unforgiving cold as well. There are Algox, the bigger, more yeti-like cousins of the Inox, attacking from the mountains; Lurkers flooding in from the northern sea; and rumors of machines that wander the frozen wastes of their own free will. The party of mercenaries must face all of these perils, and perhaps in doing so, make peace with these new races so they can work together against even more sinister forces.
Frosthaven is a standalone adventure from the designer and publisher of Gloomhaven that features sixteen new characters, three new races, more than twenty new enemies, more than one hundred new items, and a new, 100-scenario campaign. Characters and items from Gloomhaven will be usable in Frosthaven, and vice versa.
In addition to having the well-known combat mechanisms of Gloomhaven, Frosthaven will feature much more to do outside of combat, such as numerous mysteries to solve, a seasonal event system to live through, and player control over how this ramshackle village expands, with each new building offering new ways to progress.
Frosthaven has a whole new set of items but there is a mechanic for bringing items over from 'Gloomhaven'. However, as it is a remote location, these products get imported and are not there as standard. Resources are much more valuable and you have to build items through a crafting system rather than just buy them.
Returns & Refund Policy
At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:
- Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
- Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2. Defective or Damaged Items
If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):
- Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
- Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
- Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
- Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.
4. Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before the item has been dispatched.
- Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
- Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.
'
'
'
'
'