Dungeons and Dragons RPG: Mythic Odysseys of Theros
Why the change in pre-orders?
The knock on effects of COVID-19 has made it impossible to forecast any accurate selling price. Below are some of the factors:
ƒ?› Shutting down the boarders and airports means very little flights into the country, and those that are coming in are at a very high price rate.
ƒ?› The ocean ports are heavily congested, meaning that ships are bypassing South Africa, adding even more cost to get the stock to the country.
ƒ?› The change in the rate of exchange is too unstable to work on. What is quoted today, will be very different tomorrow.
ƒ?› Manufacturers overseas are struggling with COVID-19, shortages in workforce, shortages in RAW materials ect. These will cause the $ price of products to increase.
ƒ?› The above has caused our local suppliers to not provide us with cost prices on any pre-orders. Any price that we could give, would be a guess at best.
Apart from the price, the releases dates of products are constantly been moved out as cause from COVID-19 affecting our country and or the manufactures country.
However, pre-orders are still vitality important to our business and our suppliers as it helps us gauge interest in the product and what quantity to pre-order with our suppliers.
We can not expect you, our valued clients, to pay full price for a pre-order, to be out of pocket for so long and then still be expected to pay in because of factors that we can not control.
We have therefor come up with the following procedure.
How do pre-orders work at Sword And Board.
ƒ?› Pre-orders with Sword and Board are set at R100 and R10 for boosters type products.
ƒ?› By placing and paying for your pre-order with us, we can ensure that when the product is released, that there is stock to fulfill your order.
ƒ?› When the product releases, your R100 will be deducted from the total and a invoiced emailed to you.
ƒ?› Once payment has been received, we will make contact with you to make the delivery / collection arrangements.
All pre-orders will still have the pre-order discount and our pricing will still be highly competitive as you would expect from Sword and Board.
If you want to know what the estimate cost of a item is before pre-ordering, feel free to contact us and we will do our best to give you a more or less price.
Returns & Refund Policy
At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:
- Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
- Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2. Defective or Damaged Items
If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):
- Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
- Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
- Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
- Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.
4. Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before the item has been dispatched.
- Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
- Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.
'
'
'
'
'