Arkham Horror LCG: Union and Disillusion
After your brush with the Silver Twilight Lodge in For the Greater Good, you journey to the banks of the Miskatonic River in search of the four souls who went missing from one of the LodgeÆ’??s events. Between two of the bridges that span the river, there stands the Unvisited Isle. The foggy shores are barren and unwelcoming, and as you row closer, you try to remain silent, as if to keep the river itself from noticing. Not a soul greets you as you draw closer to the island, save for the judging gaze of ghostly birds that observe you from the trees. In the distance, a pillar of spectral energy is rising into the clouds, a vortex of otherworldly mist spiraling about it.
As you explore the island, you will find braziers scattered at various locations, that you can either light or douse with the new Circle action ability. Lighting these braziers may help push back the heavy mist, allowing you to further explore the island, but it may also be the key step in completing the ritual that has already begun. How far can you push Arkham to the brink of chaos without surrendering the city to the dark forces battling for control of it?
Returns & Refund Policy
At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:
- Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
- Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2. Defective or Damaged Items
If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):
- Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
- Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
- Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
- Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.
4. Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before the item has been dispatched.
- Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
- Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.
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