Arkham Horror: Third Edition Under Dark Waves
Cold salt waves beat on the New England coast and thick fog rolls in off the bay, obscuring the small fishing hamlets that nestle in the darkness. Dark things creep along the shoreline, strange lights glide deep beneath the surface of the Atlantic, and the pallid villagers go missing with disturbing regularity.
Under Dark Waves is a new large box expansion for Arkham Horror, taking your investigations beyond the town of Arkham to the other ill-fated towns of Massachusetts. Two new double-sided tiles bring Kingsport and Innsmouth to vibrant life, while eight more investigators arrive to join your party, ranging from a drifter like ƒ??Ashcanƒ?� Pete to a letter carrier such as Stella Clark. These investigators will have their work cut out for them with four entirely new scenarios pitting them against the horrors that lurk beneath the ocean waves. With over 150 encounter and event cards, alongside new assets, monsters, conditions, and the terror mechanic, Under Dark Waves boasts a vast undersea treasure trove, pulling you into some of the Cthulhu Mythosƒ??s most compelling tales.
Returns & Refund Policy
At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:
- Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
- Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2. Defective or Damaged Items
If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):
- Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
- Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
- Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
- Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.
4. Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before the item has been dispatched.
- Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
- Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.
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