Bug Signal [MP18-EN018] Common

Returns & Refund Policy

At Sword & Board, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Cooling-Off Period and Returns

In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase within 7 days of receiving your items for a full refund, subject to the following conditions:

• Condition: The items must be unopened, unused, and in their original factory-sealed packaging. Due to the nature of our products (e.g., Trading Card Games, board games with components), we cannot accept returns on items where the shrink-wrap or security seals have been broken.
• Return Shipping: The cost of returning the item to our Milnerton store is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

2. Defective or Damaged Items

If you receive an item that is damaged in transit or has a manufacturing defect (e.g., missing components or printing errors):

• Reporting: Please notify us at info@swordandboardgames.co.za within 48 hours of delivery. Please include photos of the damage and your order number.
• Resolution: We will arrange for a courier collection of the defective item. Once inspected, we will offer a replacement, a store credit, or a full refund.
• Manufacturer Defects: For certain products, we may facilitate a request for replacement parts directly from the supplier to resolve the issue quickly.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• TCG Singles and Sealed Product: Due to market volatility, Trading Card Game singles and sealed "blind" products (booster packs) are non-returnable.
• Gift Cards: Digital or physical gift cards cannot be redeemed for cash.
• Sale Items: Items purchased on "Clearance" or during specific "Flash Sales" are considered final sale unless defective.

4. Pre-order Cancellations

You may cancel a pre-order for a full refund at any time before the item has been dispatched.

• Note: If a pre-order is cancelled after we have specifically secured stock for you, or if it is a high-value special import, we reserve the right to charge a 10% administration/restocking fee.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds will be processed via EFT within 2 to 3 business days.
• Store Credit: If you prefer, we can issue store credit immediately upon approval of the return.