Returns & Replacements
All returns require approval and an RMA. Please email info@swordandboardgames.co.za for approval before sending back merchandise.
Sword and Board will accept returns on all unopened products within 2 weeks of delivery. Sword and Board does not cover shipping costs on returns. All returns are subject to a 15% restocking fee. The restocking fee is waived if store credit is elected as the refund method.
If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email Sword and Board and we will be happy to assist you.
Due to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including Magic: The Gathering and Star Wars Destiny. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you feel this applies to a card you have purchased, email info@swordandboardgames.co.za within 3 days of delivery to resolve the issue via exchange or refund. Please wait for approval from our customer service team before sending back any merchandise.
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